With many years of experience in the call center industry our call center management handles in a Western way projects such as: lead generation, appointment setting, warm sales, customer renewal, inbound sales, order taking, surveying, data cleansing and not only.

We are fully dedicated to transparency and to working towards your goals. Your success is our success; that's why we chose to customize every aspect of our projects and provide custom tailored solutions. We offer you the opportunity to have one or two in our premises or even a dedicated team, depending on your needs.

Our multilingual call center operators can handle tasks in: Italian, French, German, English and not only. The tasks can be from simple email answering to outbound sales.

The call center expertise of the management team of Skymark Global is proven to be a strategic ally to companies from various verticals.

Our standard project implementation procedure is:

- project analysis (project size, timeframe, difficulty,costs)

- custom quote (depends on the information gathered from the client)

- implementation (database and custom software solution for each project, handeling, management, building the team)

- pilot project (to check feasibility of the project, improving the quality, fine tuning reporting procedures and troubleshooting procedures)

- full contract project

Our account managers are looking forward to discuss about a possible collaboration. Please contact us to find out more about the services and capabilities of Skymark Global.