We help you turn your prospects into customers, and then your customers into advocates. We focus on building a relationship that lasts by using a personalized approach that provides the value addition necessary to maintain and grow your client base. Our outbound call center capabilities include:

Reactivation

We approach your 'expired' customers in order to identify any need that the customer has come up with. Extending right offer at the right time can always activate a stale inquiry.

New Movers

Tapping people who have just moved residence within the new locality and asking them to pre- register for your service or organization.

Targeting

We reduce your time and cost by identifying key decision-makers and discovering their budgets before you spend resources on more costly mail or sales calls. Thus, we give you right target in order to convert your calls in to sales.

Lead Generation

SMG has the resources, experience and infrastructure to successfully execute the projects for Lead Generation . With our senior management support and a large, low-cost Infrastructure in Romania, we can deliver world-class quality at unbelievable prices. We offer high quality mortgage leads and appointments to US, Canada, UK and Australia more details here.

Renewals

Telemarketing is the most efficient way to secure repeat buyers; the repeat customers are the brand loyal who are valued brand ambassadors too

Appointment setting

In today's corporate world, appointment seeking is the keystone in generating new business. It is an extremely effective marketing tool for mortgage brokers, financial planners, insurance agents, contractors, and most service providers as it gets them in front of their prospect. And there is nothing stronger, nothing more effective than a face-to-face meeting.

Aftermarket Sales

We render services in contacting new customers and securing additional sales, even when your other products are seemingly unrelated .

Cold Calling Campaigns

Once we learn about your business, we consult, and assist in identifying a potential client market with our clients, and help you select several test lists with different sets of criteria for new client acquisition. Our next focus is dedicated to scripting and testing several approaches until success is reached with our team leaders. Thus, begins further training of other members of the team and the slow, steady roll-out of the campaign to maintain objectives.

Warm Calling/Existing Clients/Referrals

We contact existing customers to introduce new products, up-sell, and cross-selling using CRM techniques that assist our clients in maintaining personal relationships which results in higher customer value and retention per year.