The main reasons for using a Romanian Call Center are mainly the geographical proximity to the Western world, the good English language proficiency of the young Romanians, the scheduled EU joining in 2007, with impact on aligning legislation, political, social and economic environments, the good quality of the local infrastructure and the local wages level that motivate our agents.
5 Reasons for outsourcing to a Romanian Call Center:
1. Multilingual abilities. Our call center agents speak your language."Romanians are the best foreign language speakers in Europe" according to a study made by this organization 60% of the Romanians speak a foreign language, usually English and more then 25% of them speak 2 foreign languages. Romanians speak more lanquages giving clients more market opportunities and therefore more clients. Also a better service for existing clients.
2. Cultural proximity to the Western world. This is one of the reasons that many big companies chose Romania as a very good outsourcing destination.
3. Infrastructure. The Romanian infrastructure allows call centers to provide outsourcing services at high standards through fiber optic, backbones and state of the art communication equipments, infrastructure and technical environment through which we operate low cost state-of-the-art call centres.
4. Low labor costs. Even though the infrastructure prices are similar to other countries from Western Europe the wages in Romania allow companies to reduce the costs without affecting the quality of the services/products.
5. High level of education. Romania exports anually highly trained labor force to the Western countries in many IT sectors and not only. Our specialists are among the best of the world working in very reputable multinational companies. Our employees are trained and educated in a manner that fits the profile of all the companies we work with. |